Feel Free Read Partner Up with Customers PDF

About the bookI believe that this book is a must read for those managing customer relationships whether they are a Salesperson, Key Customer Manager or a Function Head with primary responsibility for the management of a significant customer. Many organizations these days still take a combative approach to managing customers. Their prices are constantly being squeezed by customers, and higher levels of quality demanded. The role of a supplier as a ‘business partner’, working in a collaborative relationship, for the benefit of both the customer and the supplier, is often overlooked. Yet, in my view, this will increasingly be required, particularly in the aftermath of the Coronavirus Pandemic, when the sharing of resources and know-how will be a significant contributor to business success.This book spells out why working in partnership with customers is crucial to the success of a supplier, how to use a Partnership in Performance Process to achieve it, and the incredible benefits which the use of the process provides for both the supplier and their customers. The Book ContentThe book is packed full of practical exercises and content that you can customise for your own use.You will discover how to:Identify the key contributors to effective partnership working between your organization and a customer.Use a Partnership in Performance Process to Increase the level of results achieved in working with a customer. Use powerful questionnaires to identify the key problems faced by both organizations in successfully working together. Set up a meeting with a customer to resolve problems to partnership working.Implement the plan to deliver measurable benefits.Review the plan for continuous improvement Build a truly high performing relationship with the customer.Reduce the level of conflicts and time-wasting spent on needless issues.Encourage collaborative team working with a customer. Increase your sales and profitability as a result of working more closely with cutomers.In addition, you will be provided with links to YouTube Videos, made by many of the world’s best speakers, on really important topics related to effective customer management.As a result of reading the bookYou will be able to:Use a Partnership in Performance Process effectively in conjunction with a key customer.Tackle difficult issues getting in the way of effective working with a key customer.Construct an improvement plan with the customer to overcome problems identified.Review and develop improvement plans, for ongoing continuous improvement.Bring about culture change in the area of managing customer relationships. About the Author From a background in Training and Development within leading British and American banks in 1982 he became a self-employed Human Resource Development and Organization Development Consultant working with blue chip corporates. He then founded Rhema Group with the aim of providing customized human resource and organization development solutions, globally, through the use of consultancy, instructor led training, coaching, psychometric assessments and online learning and development resources.Over the last 35 years Jeremy has been a keynote speaker on a number of conferences in the UK, USA, Russia, Singapore, Australia, UAE, South Africa, Europe and Scandinavia. Over the course of his career he has written over 100 publications on Leadership, Management, Performance Management, Talent Development, Sales and Account Management, Communication Skills and Personal Effectiveness. All his content has been CPD (Continuing Professional Development) Accredited. He has also been accredited by the CPD Standards Office as a Trainer of Excellence.He is now CEO of Personal and Professional Development Limited. The company provides online personal development courses and resources, highly interactive online learning using webinars.